Contact Information

Effective Date: June 30, 2026

Thank you for shopping with NewGen Team. We're here to help with any questions, concerns, or feedback.

Get in Touch

NewGen Team

📧 Email: contract.newgenteam@gmail.com

🌍 Service Area: United States & Worldwide Shipping

Customer Support

For assistance with any of the following, please contact us via email:

• Order inquiries

• Shipping and delivery updates

• Returns and refunds

• Product questions

• Exchange requests

• Payment issues

• General customer support

We aim to respond to all inquiries within 24–48 business hours.

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (U.S. Business Hours)

Saturday – Sunday: Closed

Response times may be slightly longer during holidays or peak shopping periods.

Before Contacting Us

To help us assist you faster, please include:

• Your full name

• Order number (if applicable)

• A detailed description of your question or issue

• Photos (if your inquiry relates to a damaged or incorrect item)

Thank you for choosing NewGen Team. We appreciate your trust and look forward to assisting you.