Contact information
Contact Information
Effective Date: June 30, 2026
Thank you for shopping with NewGen Team. We're here to help with any questions, concerns, or feedback.
Get in Touch
NewGen Team
📧 Email: contract.newgenteam@gmail.com
🌍 Service Area: United States & Worldwide Shipping
Customer Support
For assistance with any of the following, please contact us via email:
-
Order inquiries
-
Shipping and delivery updates
-
Returns and refunds
-
Product questions
-
Exchange requests
-
Payment issues
-
General customer support
We aim to respond to all inquiries within 24–48 business hours.
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (U.S. Business Hours)
Saturday – Sunday: Closed
Response times may be slightly longer during holidays or peak shopping periods.
Before Contacting Us
To help us assist you faster, please include:
-
Your full name
-
Order number (if applicable)
-
A detailed description of your question or issue
-
Photos (if your inquiry relates to a damaged or incorrect item)
Thank you for choosing NewGen Team. We appreciate your trust and look forward to assisting you.
