Shipping Policy

Effective Date: June 30, 2026

Thank you for shopping with NewGen Team. We are committed to delivering your orders safely and efficiently. Please review our Shipping Policy below.

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Shipping Destinations

NewGen Team proudly ships throughout the United States and to customers worldwide.

Please note that shipping availability may vary depending on your location.

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Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.

• Orders are not processed or shipped on weekends or public holidays.

• During peak seasons or promotional events, processing times may be slightly longer.

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Estimated Delivery Times

Delivery times are estimates and may vary depending on your location and shipping carrier.

• United States: 5–10 business days

• International Orders: 7–21 business days

Please note that customs clearance and local postal services may affect international delivery times.

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Shipping Costs

Shipping fees are calculated at checkout based on:

• Destination

• Package weight and size

• Selected shipping method

Any available free shipping promotions will be clearly displayed on our website.

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Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (when available), allowing you to monitor your shipment.

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Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country's customs authorities.

These charges are not included in the product price or shipping cost.

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Delays

While we strive to deliver orders on time, NewGen Team is not responsible for delays caused by:

• Customs inspections

• Weather conditions

• Carrier disruptions

• Public holidays

• Natural disasters

• Incorrect or incomplete shipping addresses

• Other events beyond our reasonable control

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Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been shipped, additional shipping charges may apply for reshipment.

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Lost or Damaged Packages

If your package is lost or arrives damaged:

• Contact us within 7 days of the expected delivery date or receipt.

• Include your order number and, if applicable, photos of the damaged package and product.

We will work with the shipping carrier to resolve the issue and provide an appropriate solution.

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Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be modified or canceled.

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Contact Us

If you have any questions about our Shipping Policy, please contact us:

NewGen Team
📧 Email: contract.newgenteam@gmail.com

We appreciate your business and thank you for choosing NewGen Team.