Refund policy
Return & Refund Policy
Effective Date: June 30, 2026
Welcome to NewGen Team. We want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
-
The item must be unused, unworn, and in its original condition.
-
The item must be returned in its original packaging.
-
Proof of purchase (order number or receipt) is required.
Certain items cannot be returned, including:
-
Personalized or custom-made products.
-
Gift cards.
-
Digital products or downloadable items.
-
Items marked as Final Sale.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
-
Your refund will be issued to your original payment method.
-
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Shipping charges are non-refundable, unless the return is due to our error or a defective product.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Include:
-
Your order number.
-
Clear photos of the item and packaging.
-
A brief description of the issue.
We will arrange a replacement or full refund at no additional cost.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us before returning the item.
Return Shipping
-
Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product.
-
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Order Cancellations
Orders may be canceled before they are processed or shipped.
Once an order has been shipped, it cannot be canceled. You may request a return after receiving your order, subject to this policy.
International Orders
We proudly ship to customers in the United States and worldwide.
Please note:
-
Customers are responsible for any customs duties, taxes, or import fees charged by their country.
-
Delivery times may vary depending on the destination and customs processing.
Non-Returnable Items
The following items are not eligible for returns or refunds unless they arrive damaged or defective:
-
Gift cards
-
Digital products
-
Personalized or custom-made items
-
Clearance or Final Sale items
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
NewGen Team
📧 contract.newgenteam@gmail.com
We are committed to providing excellent customer service and will respond to your inquiry as quickly as possible.
